Can I return an item?
All items are final sale and may not be returned. 

Do you ship international?
Currently, we are only shipping to the US.
How are these products made?
Repurposed jewelry is created using designer charms, buttons and vintage chains. As such, there may be imperfections. The knitwear beanies and headbands are created handmade with crochet.

How long does shipping take?
Please allow 5-7 days for processing and 3-5 days for the package to arrive. With the current global pandemic (COVID-19) packages are taking much longer than normal to arrive, please remain patient.

I put the wrong address / forgot my apartment number, how can I fix this?
If your order has not processed yet, we will work with you to get your address fixed. However, if your order has processed you will be responsible for the extra shipping charges in order to process a new shipping label. If your package is returned to us due to an insufficient address, you will be responsible to pay for the shipping fee to correct the address. Please ensure you are

What happens if my package was never delivered by USPS?
JolieLuxCo is not responsible for any lost or stolen packages. In the rare event that your package was lost by the shipping carrier, we are not responsible for this. If this occurs, please check with the shipping carrier and file a missing package claim and ask them for further assistance. If your package was stolen from your porch, it is your responsibility to know when the shipping carrier arrives and to make sure someone is home in order to retrieve the package.  Please ensure you are entering the correct shipping information.
Other information: